Over 2 ½ days at the Payments Canada Summit in Toronto, regardless of the topic being discussed, one main theme came out loud and clear: data. Whether we were talking about the opportunities or challenges in payments, data really is the prize. With data being the new currency, everyone wants…
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I had the honour of spending last week at the Collision 2018 conference in the beautiful city of New Orleans. Collision is one North America’s largest tech conferences. This year it boasted 600 start-ups, 500 investors, 400 speakers and 25,000 attendees! The lineup was stellar and there was so much…
At the April Interac Innovation Focus Webinar yesterday, we discussed some of the latest behaviour trends and online shopping habits of Canadians, key strategies, particularly when it comes to payments to help merchants with their e & m commerce strategies and our recent launch with the MTY Group. In case…
This is a guest post by Seth Ruden, from ACI Worldwide. Think about the last time you got a fraud decline. Where were you? In the grocery store? Buying airline tickets? On holiday? Shopping in the same place you’ve been a dozen times, but across the border? How frustrating was…
The last two decades of technological innovation have ushered in a new world of unprecedented connectivity and convenience. In financial services, customers have never before enjoyed such easy access to their money, whenever and wherever they might need it – nor has it ever been so simple to transfer money…
It’s no secret that consumer expectations are on the rise. Seeing the sweeping success enjoyed by companies that focused on getting their customer experiences right, making them faster, more intuitive and more convenient. The smartest competitors in traditional industries have been making their own changes, sometimes by themselves but more…
Hovering near the top of business news headlines for the past decade or so has been a seemingly endless series of stories about how rapidly-growing e-Commerce giants and digital-first brands have disrupted the retail industry and driven yet another iconic “bricks and mortar” brand into bankruptcy. Yet while the admittedly…
Some of the main takeaways from DX3 this year were all about creating value for customers, how customer experience drives innovation, and how to build the teams in your organization to support change. DX3 was structured around three pillars: Demand, Action and Data. Demand sessions looked at how demand is…
Interac e-Transfer hit record usage in 2017, facilitating more than 241 million transactions, worth a total of more than $92 billion. The increasing reliance on the platform shows how essential the real-time payment service is to Canadians and Canadian businesses. Three-quarters of online banking users in Canada are registered to…
“Customer journeys” and “user-centric design” seemed top-of-mind for most executives at this year’s Omnichannel Banking Transformation & Strategy Conference – topics historically uncommon in senior banking circles. The recent influx of fintechs and digital-first financial service providers has clearly raised customer expectations of convenience and the most forward-thinking execs in…