There are two ways to reset your password:

• Use Forgot password? on the sign in page (this is a self-serve method)
• Use a temporary password to create a new password (this method requires assistance from your admin)

♦Note: It is preferable that members use the self-serve method to reset their passwords. Generating a temporary password should be primarily used when members are completing the registration procedure.

1. Did you request your admin to generate a temporary password?
2. Yes (Skip to the next step if the answer is No):
   • ♦Note: Before you start, ensure that you have copied the temporary password provided out of band by your admin.
   • Use the portal’s unique URL to open the login page. You should have already saved the URL after successfully completing first-time log in.
   • On the login page, enter your email address.
   • Figure 21: Sign In Page
   • 
   • Click Continue.
   • The Sign in to <portal name> page opens.
   • In the Enter your password field, paste the temporary password.
   • Figure 22: Sign in Page
   • 
   • Click Sign in.
   • On the Reset your password page, enter and re-enter your new password in the Enter your new password and Confirm your password fields.
   • Click Reset password.
   • You receive a confirmation message that your password is changed.
   • Click Login now.
   • You can now log in with your new password.
3. Use the portal’s unique URL to open the login page. You should have already saved the URL after successfully completing first-time log in.
   • On the login page, enter your email address.
   • Figure 23: Sign In Page
   • 
   • Click Continue.
   • Click Forgot password?.
   • Figure 24: Forgot Password Option – Sign In
   • 
   • On the Forgot password? page, enter your email address.
   • Click Send reset email.
   • Figure 25: Send Reset Email Button
   • 
   • The Verify it’s you page opens.
   • Figure 26: Enter Verification Code
   • 
   • In your email client, find and open the email with the subject line, “Reset your password”.
   • Enter the 6-digit code in the available fields.
   • The Reset your password page opens.
   • Enter and re-enter your new password. Be careful to match the entries and follow the rules for passwords.
   • Click Reset password.
4. You can now log in with your new password.